Shipping policy
Shipping Policy Last updated: March 2026
At Bougie Rallumée, we process and ship every order with care. Below you'll find everything you need to know about shipping times, costs, and delivery.
1. Order Processing
All orders are processed within 1 business day after payment confirmation. Once your order has shipped, you will receive a confirmation email with your tracking number.
Orders placed on weekends or public holidays are processed the next business day.
2. Free Shipping
We offer free shipping on all orders, worldwide. No minimum order value required.
3. Packaging & Fragility
We take the safety of your order seriously. Every candle is carefully packaged with protective materials — including bubble wrap or cushioning paper — to minimize the risk of damage during transit. We also communicate the fragile nature of our products directly to our shipping carriers, so your order is handled with the care it deserves.
Despite these precautions, if your order arrives damaged, please refer to our Return & Refund Policy or contact us at info@bougierallumee.com.
4. Estimated Delivery Times
Please note that these are estimated delivery times and may vary depending on your location, local postal services, and circumstances outside our control.
| Country | Estimated Delivery |
|---|---|
| 🇳🇱 Netherlands | 8–13 days |
| 🇧🇪 Belgium | 8–13 days |
| 🇪🇺 Europe (other) | 8–13 days |
| 🇬🇧 United Kingdom | 8–13 days |
| 🇺🇸 United States | 7–11 days |
| 🇨🇦 Canada | 7–11 days |
| 🇦🇺 Australia | 8–13 days |
| 🇳🇿 New Zealand | 8–13 days |
5. Shipping Carriers
We work with multiple trusted shipping carriers to deliver your order. The carrier assigned to your order depends on your location and will be confirmed in your shipping confirmation email.
6. Tracking Your Order
Once your order has shipped, you will receive an email with your tracking number. You can use this number to track your order directly through the carrier's website.
If you have not received a tracking email within 2 business days of placing your order, please contact us at info@bougierallumee.com.
7. Customs & Import Duties
Bougie Rallumée covers all customs and import duties for international orders. You will not be charged any additional fees upon delivery.
8. Lost or Delayed Shipments
If your order is significantly delayed or appears to be lost, please contact us at info@bougierallumee.com. We will investigate with the carrier and find a solution as quickly as possible.
Bougie Rallumée is not responsible for delays caused by customs, local postal services, or circumstances outside our control.
9. Incorrect Address
Please ensure your shipping address is correct before placing your order. Bougie Rallumée is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@bougierallumee.com — we will do our best to correct it before the order ships.
10. Contact
📧 info@bougierallumee.com 🌐 bougierallumee.com 📱 @bougierallumee
